1. Who We Are
Lemonade Lumberjacks is the tree care branch of Lemonade Property Services, a locally owned company based in York, Pennsylvania. In this policy, "we," "us" and "our" mean Lemonade Lumberjacks and Lemonade Property Services.
This policy covers information collected through lemonadelumberjacks.com, our estimate request form, and the calls, emails and text messages we exchange with you about our services.
2. Information We Collect
Information you give us
When you request an estimate, call, email or text us, you may give us:
- Your first and last name
- Phone number and email address
- The property address where you need service
- The tree services you're interested in and details about your project
- Your preferred way for us to contact you
- Anything else you choose to share, like photos of the job or access instructions
Information collected automatically
When you visit our website, we and our service providers automatically collect some technical information, such as your browser and device type, IP address, the pages you view, how you arrived at our site (for example, from a Google search or ad), and the date and time of your visit. See Cookies & Analytics below.
3. How We Use Your Information
- To respond to your estimate request and questions
- To visit your property, prepare estimates and schedule work
- To perform the services you request, send invoices and take payment
- To contact you about your request, appointment or job by phone, email or text
- To follow up after a job and ask for feedback or a review
- To understand how people use our website and improve it
- To measure how well our advertising works
- To comply with legal obligations and protect our rights
4. Text Messages (SMS)
If you give us your mobile number and agree to receive text messages, we may text you about your estimate request, appointments, job updates and customer service.
- Message frequency varies depending on your request and job.
- Message and data rates may apply.
- Reply STOP at any time to stop receiving texts. Reply HELP for help, or call us at (717) 804-0855.
- Agreeing to receive texts is not a condition of getting an estimate or buying our services.
We do not sell, rent or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that help us send the messages.
7. Your Choices
- Access, correct or delete: contact us to ask what information we have about you, fix it, or ask us to delete it. We may need to keep some records, such as invoices, for legal or business reasons.
- Emails: use the unsubscribe link in any marketing email, or contact us.
- Texts: reply STOP to any text message.
- Calls: tell us if you'd rather not be called and we'll note it.
8. Security & Data Retention
We use reasonable safeguards to protect your information, and we limit access to people who need it to serve you. No website or online system is completely secure, so we can't guarantee absolute security.
We keep your information for as long as we need it to provide our services, keep business and tax records, resolve disputes and meet legal requirements.
9. Other Details
Children's privacy
Our website and services are meant for adults. We don't knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we'll delete it.
Other websites
Our site links to other websites, including our other Lemonade Property Services companies, Facebook and YouTube. Those sites have their own privacy policies, and we aren't responsible for how they handle your information.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the effective date at the top of this page.
10. Contact Us
Questions about this policy or your information? Get in touch:
- Lemonade Lumberjacks / Lemonade Property Services
31 Mills Street, York, PA 17402 - Phone: (717) 804-0855
- Email: [email protected]